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Important We speak French, and of course English |
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The Removal Vehicles ~ are Luton removal vehicles so that we can achieve access to your door. These also
allow us to operate throughout France on Sundays and holidays and access resorts where restrictions apply. |
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Personal Service
~ Throughout our communications you will be speaking with our Logistics
Co-ordinators Alison or Lesley. |
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~ To make your move most cost effective for you
our service is a self-pack collection and delivery service.
This means that you pack your own cartons and prepare your
possessions ahead of the removal. |
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Removal Cartons/Boxes ~ We ask that you use suitable, strong packing cartons/boxes. We recommend
an average size of 45cmX45cmX45cm for ease of lifting and security.
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Are My Items Mixed With Other Peoples? ~ Most of our work is for you, our client, and you only.
Once your items are loaded they stay as they are in the vehicle unless you're taking advantage of a part-load or
free storage, we will always advise. |
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We collect and your driver/s will assist you to load the
removal vehicle. Everything should be packed/boxed, on the ground floor with easy
access and ready for a pre-customs and Inventory check from our driver. We can arrange for extra
porters to negate the need for you to help to load the
vehicle, please enquire.
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Whoops I Forgot to Mention
the Grand Piano! ~
We rely on your Inventory of items to calculate volume, we
need you to be honest and accurate. We cannot accept responsibility if
items have to be left. |
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Storage ~ Can't be at your new home in time for your delivery? We offer secure
UK or French storage within a secure storage area at specialist firms. We will
take your consignment into storage and then deliver to your destination on a day to
suit you. We also offer short-term storage when
availability allows. |
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We deliver ~ Your driver willassist you to unload and check off
the goods against the Inventory. We can arrange for extra porters to negate the need for you to help to
un-load the vehicle, please enquire |
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Contacting your driver en-route~ you will be provided
with your driver/s mobile telephone number should you wish to make
contact at any time. |
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How do I book? ~ Please advise our office of your intention to book then
availability can be checked for you. We then complete a thorough Inventory with you via email to ensure that no
items have been omitted. We rely on your accuracy and cannot accept liability for items not listed
(The inventory not only dictates the volume supplied but is also used at Customs
if they should require a copy) After receipt of your
cleared deposit a confirmation email will be sent to you. |
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When do I pay? ~ Deposit at time of booking to secure and confirm your transport, this can be made via cheque,
Bank transfer or on-line. Only a deposit can secure your dates and removal! Followed by the balance to be
received by your driver/s upon collection of your goods by cheque
or payment on-line 5 days prior to collection. |
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Most of all relax - this is your new life - let us do the difficult bits!
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ADVICE & TIPS from the team
PACKING FOR YOUR
REMOVAL TO FRANCE
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SORT
Take a
ruthless view on items you may not use or want. It is so
much easier to take a few trips to the Dechetterie/tip before your move.
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PACKING CARTONS
We advise you to use strong packing cartons, avoid large cartons
and don't overload them, consider the weight and
stability/stackability of each.
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FRAGILITY
You must mark the boxes "FRAGILE", "VERY
FRAGILE" or "THIS WAY UP"
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BOOKS Are very heavy, please ensure good SMALL cartons with strong
bases are used and that each carton can easily be handled.
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CLOTHING
You could consider the hanging cartons available saving lots of ironing
the other side!
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APPLIANCES
Empty and clean thoroughly. Washing machines: use the stability
bars for the drum supplied when you bought the machine.
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OFFICE
EQUIPMENT
For example; fax machines, PC's, printers, scanners etc - these
must all be boxed and not loose.
LCD screens must be well padded to avoid any scratching by movement of
the vehicle.
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CHINA AND
GLASS Line the carton with
newspaper and wrap individually in tissue or newspaper. Make sure they
are well padded.
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PLATES,
RECORDS AND CDS Stand on side,
don't pack flat.
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SELF ASSEMBLY
FURNITURE is not
designed to be moved whole. Disassemble the furniture removing and
packing all parts. MDF wardbrobes, for example, tend to be
designed for a one-off build - they do not go back together well at all.
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FURNITURE
should have all cushions and loose covers removed and packed separately.
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BEDS
disassemble beds, cover & seal mattresses with plastic
sheeting. Pack bed clothing separately.
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MOTORISED EQUIPMENT
ensure fuel tanks are close to empty. Please advise your driver if
you suspect any oil leaks.
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PLANTS or ANIMALS
we
occasionally carry plants, drivers discretion,
we do not carry animals.
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FLAMMABLE ITEMS
such as petrol, paraffin, gas bottles etc
cannot be carried by us.
COLLECTION AND
DELIVERY
YOUR LOAD
Ensure that you have checked that all of your items will fit into the
transport, review the Capacity Calculator that we send to you.
EASY ACCESS
needed for large vehicle and advise of any parking restrictions. If
collection/delivery is in a narrow, restricted or busy street please
contact the local Police/Mairie to advise them of the timings. You must
advise us in advance if there are stairs or any difficulty with access,
it helps us to plan better.
COLLECTION TIME/DATE
ensure you have liaised with us and you or a representative is on site at
the time of collection and delivery to assist with loading/unloading.
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